Shipping Policy

 

All our garments are made to order and require 2 to 10 days (excluding weekends and holidays) to be crafted in our London studio after you receive your order confirmation email.

Shipping typically takes 3 to 10 days (excluding weekends and holidays), depending on your country of residence. Please note that these shipping times are estimates. All orders are shipped with a signed-for delivery service, so please provide a shipping address where a signature can be obtained.

The estimated delivery time will be provided during the checkout process and is based on the dispatch date, not the order placement date. Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 48 hours for tracking information to be updated.

Delivery times may vary depending on the carrier, delivery method, destination, and other factors beyond our control.

For international orders (outside of the UK), import taxes and duties (including VAT) may apply once the parcel reaches your destination country. The customer is responsible for these charges and customs clearance.

If your order has not arrived within 14 days of receiving the shipping confirmation email, please contact us at info@roqsoir.com with your name and order number, and we will investigate the matter promptly.

Rates:

UK (2-7 days) - £10
Europe (3-10 days) - £20
Rest of the world (3-10 days) - £50