All our garments are made to order and require 2 to 10 days (excluding weekends and holidays) to be crafted in our studio in Ukraine after receiving your order confirmation email.

 

Order shipping takes 3-10 days (excluding weekends and holidays) depending on your country of residence.

Please note that these shipping times are only estimates. All orders are shipped using a signed-for-delivery service. Please ensure you provide a shipping address where the courier can obtain a signature.

The delivery time will be estimated during the order checkout process. Please note that delivery times are estimates and begin from the order dispatch date, not the date of the order placement.

Upon shipment, you will receive an email notification from us, complete with a tracking number for monitoring its status. Please allow up to 48 hours for the tracking information to become available.

The delivery date may vary based on the carrier, delivery method, destination, and other circumstances beyond our control.

International orders (outside of the UK and Ukraine) may be subject to import duties and taxes (including VAT), applied once the parcel reaches your destination country. The customer is responsible for these charges and customs clearance.

If, within 14 days of receiving your shipping confirmation email, your order has not arrived, kindly contact us at roqsoir@gmail.com with your name and order number, and we will promptly investigate the matter for you.

Rates:

Ukraine & UK (2-7 days) - £10
Europe (3-10 days) - £20
Rest of the world (3-10 days) - £50